Booking & Cancellation Policy

We look forward to welcoming you to The Sound Bothy. To ensure a professional, safe, and smooth practice for all clients, all appointments are subject to the booking and cancellation terms below.

By ticking the agreement box and completing your booking, you explicitly confirm that you accept these terms.

1. Booking and Payment

1.1 Online Bookings: All appointments must be booked in advance via our online calendar system.

1.2 Upfront Payment: Full payment is required at the time of booking to secure your scheduled time slot.

2. Cancellation and Rescheduling

2.1 Notice Window: We operate a strict 24-hour cancellation and rescheduling policy.

2.2 How to Notify Us: If you need to cancel or change your appointment, you must notify us by email at hello@thesoundbothy.com at least 24 hours before your scheduled start time.

2.3 Timely Changes: Cancellations or rescheduling requests made with more than 24 hours' notice will receive a full refund or a free transfer to a future date.

2.4 Late Changes: Cancellations or rescheduling requests made with less than 24 hours' notice will forfeit the full session fee, and no refund or transfer will be provided. An exception may apply if we are able to fill your vacant slot with another client from our waiting list, in which case a partial refund or transfer may be offered at our discretion.

2.5 Extenuating Circumstances: We understand that sudden emergencies and accidents happen. Discretionary exceptions to the late-cancellation fee may be made for sudden, unavoidable emergencies, subject to management approval.

2.6 Statutory Right to Cancel: Please note that under the UK Consumer Contracts Regulations 2013, statutory 14-day cooling-off rights do not apply to these bookings, as they constitute services reserved for a specific date and time slot.

3. Late Arrivals

3.1 Arrival Time: Please aim to arrive exactly at your scheduled appointment time.

3.2 Reduced Session Duration: If you arrive late, your session will still end at its originally scheduled time so that we do not delay the next client.

3.3 No Fee Adjustments: No partial refunds, discounts, or session extensions will be given for late arrivals.

4. Health, Wellbeing & Safety

4.1 Contagious Illnesses: If you are feeling unwell or have a contagious illness (such as a heavy cold, flu, or stomach bug), please contact us as soon as possible to reschedule. For health and safety reasons, we reserve the right to refuse treatment if a client shows symptoms of a highly contagious condition.

4.2 Medical Contraindications: Please ensure you have reviewed and completed our Client Information Form regarding medical contraindications (including, but not limited to, pacemakers, epilepsy, or first-trimester pregnancy) prior to your arrival.

5. Cancellations by Us

5.1 Business Cancellations: In the rare event that we must cancel your session due to an emergency, staff illness, or an event outside of our reasonable control, we will notify you as soon as possible.

5.2 Your Remedies: You will be given the choice of a full refund of any fees paid or an immediate priority reschedule to a date of your choice.